Company, Quality & Regulatory

Company, Quality & Regulatory policies

Please click drop down to view all information and download any policies. 

Quality Assurance

Armstrong Medical’s Quality Management system is certified by SGS UK Limited to international standard EN ISO 13485:2016 and has been carefully constructed to ensure that our products are designed and manufactured to consistently meet the specific needs of our customers. Our commitment to continuous improvement is validated by regular audits by SGS UK Limited, who are widely recognised as being at the forefront of providing certification services.

Quality Control

All Armstrong Medical products are supplied CE marked in accordance with the Medical Devices Directive 93/42/EEC and also conform to a variety of international standards as applicable. However, Armstrong Medical’s internal commitment to product quality goes beyond adherence to internationally recognised standards and extends into the attitude of our highly trained production staff and dedicated Quality Team, who are always mindful that the products they manufacture are used to save lives in critical care applications both locally and across the world.

Environmental Management System

Armstrong Medical is certified by QMS International Ltd. to international standard ISO 14001:2015. Armstrong Medical’s commitment to sustainability strives for environmental improvements across all business functions.

Advantages of ISO 14001:2015 include:

  • A greater emphasis on resource, waste and energy management
  • Quantify, monitor and control the impact on the environment, now and in the future
  • Ensure legislative awareness and compliance
  • Improve environmental performance of supply chain

Our Environmental Policy is available for download below.

Regulatory Expertise

Armstrong Medical’s experienced regulatory department ensure that products are licensed and certified to allow export to our customers around the world including Australia, Brazil, Canada, Japan and the U.S.A.

Armstrong Medical Limited is committed to achieving total customer satisfaction through product defect prevention and excellent customer care. This will be achieved through:

  • Stringent assurance of product quality.
  • Prompt delivery, accurate information provision and thorough follow-up on queries and complaints.
  • Continual measurement and improvement of our performance.
  • Ensuring that all employees are fully competent and aware of customer requirements.
  • Compliance with ISO 13485, the EC Directive 93/42/EEC and the regulatory requirements of all our customer countries.
  • Increasing our control over production through vertical integration.




 In these Conditions: –

1.1 “Company” means Armstrong Medical Limited.

1.2 “Contracting Party” means the person, firm, Company or authority to which Goods are supplied subject to these Conditions.

1.3 “Goods” means the Goods supplied by the Company to the Contracting Party subject to these Conditions.

1.4 “Contract” means any agreement for the purchase of Goods by the Contracting Party.


 2.1 Any other terms or conditions of sale are hereby excluded, unless agreed in writing between the Company and the Contracting Party, whereupon such revised terms and conditions supersede any and all foregoing clauses, as applicable.

2.2 No variation, cancellation waiver or agreement not to rely upon any of these Conditions shall bind us unless authorised and agreed by a Company Director in writing. 

2.3 The Contracting Party’s acceptance of delivery of the Goods shall be deemed to establish his acceptance of our Terms and Conditions.


 3.1 The right is reserved to correct any accidental errors or omissions. Subject thereto, all quotations (unless otherwise stated in writing) are valid for 30 days from the date thereof.


 4.1 Acceptance of orders shall be subject to such pricing as mutually agreed, quoted or notified and as per such conditions as specified elsewhere in the General Terms And Conditions Of Sale.   Where annual sales targets are in force, orders against such targets shall be placed not less frequently than at monthly or weekly intervals, unless otherwise agreed in writing, and have a total value, excluding transportation costs, of not less than one twelfth (1/12th) or one fifty-second (1/52nd), as appropriate, unless otherwise agreed in writing, of any annual sales target or any associated minimum annual purchasing target, as appropriate.

4.2 Specification of products, that are subject to orders, shall be manufactured in accordance with the product specification in force at the time of order acceptance or at such times as the order is manufactured.  Such specification covers the form of the product and its packaging.

4.3 The Company reserves the right to alter any product specification (for which the Company is the legal manufacturer of the product) at any time and to any extent such that the resulting product presentation, product function and product safety meets the requirements of the Company’s obligation as the legal manufacturer of the product.      


5.1 Orders may not be cancelled without written notice from the Contracting Party and our written consent.

5.2 Where the Company has purchased Goods specifically for an order, the Contracting Party will not be authorised to cancel the order, unless the Company can return the Goods to the original Supplier.

5.3 Where the Company incurs a charge for returning Goods to the original Supplier or there are other directly related expenses, the Company will have the right to charge an ‘Administration and Handling Charge’ to the Contracting Party.


 6.1 Times or dates quoted by the Company, for delivery of the Goods, are intended as estimates only.  The Company shall not be liable in any way for any direct or indirect loss, damage or expense (including loss of profits and liability to third parties) suffered or incurred by the Contracting Party as a consequence of any delay in delivery.

 6.2 The Company reserves the right to deliver the Goods by instalments in any sequence and to tender a separate invoice in respect of each instalment.  Where the Goods are delivered by instalments, the Contract shall become severable and each instalment shall be deemed to be the subject of a separate Contract.  No default or failure by the Company in respect of one or more instalments shall entitle the Contracting Party to treat the Contract as repudiated or to damages.

 6.3 Every effort will be made to adhere to delivery dates, but delay or failure to maintain a delivery date shall not entitle the contracting party to cancel any order or withhold any payment.  In addition, we accept no responsibility for delays or prevention of delivery caused by natural phenomena, acts of any government authority, accidents and disruptions, strikes or other industrial disputes, transport difficulties, the lack of information or drawings from the Contracting Party or any other cause whatsoever not entirely under our control.  In the event of any such delay the time for delivery shall be extended by the period of the delay even though such delay may occur after performance by us of our obligations had been delayed for other causes.

 6.4 The risk in Goods passes to the Contracting Party upon delivery but title in the Goods remains vested in the Company and shall only pass from the Company to the Contracting Party upon full payment being made by the Contracting Party of all sums to the Company or any Company nominated by the Company.

 6.5 In the event of the Goods becoming constituents or of being converted into other products whilst

sums are due, as provided in condition 5.4, hereof the Company shall have the ownership of and title to such other products as if they were the Goods and accordingly condition 5.4 hereof shall, so far as appropriate, apply to such other products.


 7.1 The Company shall replace free of charge Goods damaged in transit provided that: – a) The Company has arranged the carriage. b) The Company and the carrier receive written notification of such damage within 7 days of delivery to the Contracting Party or the Contracting Party’s customer or in the case of nondelivery, within 5 days of the date of receipt of invoice. c) The Contracting Party permits the Company to inspect any Goods alleged to be defective or damaged or any cases or packing in any consignment where shortage is alleged to have occurred and, if so requested by the Company, shall return the same to the Company in accordance with Condition 7.

 7.2 If the Contracting Party fails to comply in any respect with Condition 6.1, the Goods shall be conclusively presumed to be in accordance with the Contract and free from any defect or damage which would be apparent on a reasonable examination of the Goods, and the Contracting Party shall be deemed to have accepted the Goods.  If the Contracting Party, having complied with Condition 6.1, establishes to the Company’s reasonable satisfaction that the Goods are not in accordance with the Contract or are defective, the Contracting Party’s sole remedy in respect thereof shall be limited, as the Company may elect, to making good any shortages, to replacing such Goods or refunding all, or part of, the Contract price against return of the Goods.  


 8.1  Subject to condition 6 above, no Goods delivered in accordance with the Contract will be accepted for return, unless accompanied by the Company’s ‘Returns Authorisation Number’, available on request from the Company, and on terms to be determined at the absolute discretion of the Company.

 8.2 Such Goods shall be returned to the Company at the expense and risk of the Contracting Party, unless previously agreed in writing by the Company.  Goods must be returned in secure packaging with the ‘Returns Authorisation Number’ clearly marked on the exterior of each box/package, along with the Company’s name and full address.  If several boxes/packages are being returned, they must be numbered e.g.: 1 of 4, 2 of 4 etc.  The Contracting Party’s Name, Address and the details of the reason for return must be noted on paper and enclosed in the first box.

 8.3 Products that have been used and found to be defective or requiring servicing, must firstly be decontaminated before being returned with the decontamination certificate.  

 8.4 Goods returned to the Company without prior authorisation may, at the discretion of the Company, be returned to the Contracting Party or retained at the Contracting Party’s cost without prejudice to any rights or remedies the Company may have. 


 9.1 Unless otherwise agreed in writing the price of the Goods shall be paid in cash on or before delivery.

 9.2 Where the Company agrees in its sole discretion to supply the Goods on credit, the Goods shall be paid for not later than thirty (30) days from the date of invoice.  The Company reserves the right to close the account or withhold further supplies of the Goods if a Contracting Party fails to pay within the thirty (30) day period, without prejudice to any existing rights the Company may have in respect of any such unpaid invoice.

 9.3 The Company reserves the right to charge compound interest on overdue invoices at 2% above the current Bank of Ireland rate (calculated from the date of invoice) which said right shall not be determined by the fact that the Company has subsequently or still is supplying Goods to the Contracting Party on credit.

 9.4 All charges incurred by the Company in the recovery of overdue monies by means of a solicitor, authorised debt collector or the courts will be payable by the Contracting Party.

 9.5 Any query concerning accounts should be notified, in accordance with Condition 6, failing which the Company will look for payment of all due invoices, with any queries being resolved at a later date.  Where unresolved queries remain, the undisputed balance should be paid to avoid interest charges on overdue undisputed balances.

 9.6 Extensions to the normal thirty (30) day credit terms may only be authorised in writing by a Company Director.

 9.7 Where the Company has authorised the issue of a credit and re-invoice, the thirty (30) day credit terms apply to the original invoice date.


 10.1 If the Contracting Party fails to make payment for the Goods in accordance with Condition 8 or otherwise commits a breach of this Contract, or if any distress or execution shall be levied upon any of the Contracting Party’s Goods or if the Contracting Party offers to make any arrangement with its creditors or commits an act of bankruptcy of if any petition in bankruptcy be presented against the Contracting Party or if the Contracting Party is unable to pay its debts as they fall due or if, being a Limited Company, any resolution or petition to wind up the Contracting Party (other than for the purpose of amalgamation or reconstruction without insolvency) shall be passed or presented or if a receiver, administrator, administrative receiver or manager shall be appointed over the whole, or any part ,of the Contracting Party’s business or if the Contracting Party shall suffer any analogous proceedings under foreign law, all sums outstanding in respect of Goods shall become payable immediately.

 10.2 The Company may in its absolute discretion and without prejudice to any other rights that it may have, suspend all future deliveries of Goods to the Contracting Party and /or terminate the Contract without liability upon its part.


 11.1 The Contracting Party shall not be entitled to withhold payment of any invoice by reason of any right of set off or counterclaim which the Contracting Party may have, or allege to have, against the Company or for any other reason whatsoever.

 11.2  The Company shall be entitled to set off against monies it is owed by the Contracting Party for the supply of Goods any monies which the Company owes the Contracting Party.


 12.1  The Contracting Party may not assign, sub-Contract or in any way dispose of its rights and obligations under the Contract without the prior written consent of the Company.


 13.1 Any provisional term of these Conditions, which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision hereof.

13.2 No waiver or forbearance by the Company, whether express or implied, in enforcing any of its rights hereunder shall prejudice its right to do so in the future.

 13.3 All Contracts shall be non-exclusive and shall not confer any distribution or agency rights unless otherwise specifically agreed in writing.


 14.1 All Contracts shall be construed and governed by the laws of Northern Ireland and by the jurisdiction of the Courts of Northern Ireland.

The above clauses shall operate separately and apart.

TypeFile NameLanguage
pdf symbol Armstrong Medical | Medical Device ManufacturerArmstrong Medical – Terms and Conditions – Revised June 2019English

Our Privacy Policy

Armstrong Medical Ltd is committed to protecting the privacy of users of this website (and any applications hosted therein) and the security of the information which website visitors provide once this data is in the company’s possession.

Before anyone submits information to this website they first must accept the insecure nature of the internet and the risk this may pose to the integrity of information they provide. Accordingly, Armstrong Medical Ltd accepts no liability whatsoever for any loss or misuse of the data that may occur while the data is in transmission.

Upon receipt, Armstrong Medical Ltd will take precautions which accord with the Data Protection Act 1998 and will take responsible precautions to ensure personal data in its possession is secure and not open to abuse.

Information gathering
Information is collected at several different points in this website with the informed consent of the website visitor. The data provided is used to improve the appropriateness of the information provided on the site, market research, and the provision of other services by the company, associated companies and other third parties. The data will only be used for the following purposes:

Sharing of the information
Armstrong Medical Ltd shares aggregated information and statistics about its customers, sales, traffic patterns and related site information with the banking industry, partners, third parties, marketing agencies, suppliers and advertisers. While the aggregated information is derived from information provided by website visitors, it should be noted that it is not possible to identify any individual from the aggregated data.
The company may from time to time supply the owners or operators of third party websites linked to the Armstrong Medical Ltd site with information relating to the number of users linking to this website from such third party sites. Individuals cannot be identified from this information. Those who elect to receive further information or contact Armstrong Medical Ltd, its associated companies, partner organisations and third parties will only contact those individuals who have opted in to receive information and further contact from the company or its representatives.

In respect of these individuals Armstrong Medical Ltd may from time to time provide their details to Armstrong Medical Ltd customer service agencies for research and analysis purposes so that Armstrong Medical Ltd may monitor and improve the services it provides.

Accordingly, representatives of Armstrong Medical Ltd or those acting on its behalf may, from time to time, contact you and ask for comments on the services provided by Armstrong Medical Ltd. In addition, Armstrong Medical Ltd associated companies and third parties may contact you with information and products, services, updates and other issues the company believes may be of interest to you. In respect of business service users, Armstrong Medical Ltd may share your supplied data with your organisation’s sponsoring bank for the purposes described in this policy. This data may include personal information such as your name, organisation name, and address.

Changing your preference
You may change your preference(s) and opt out of receiving information by contacting Armstrong Medical Ltd at the address provided in the Contact Us page. If you exercise this right, please allow six weeks for the change to take effect. You may opt out from receiving marketing and company services information at any time by emailing [email protected].
Information is gathered and collated to help evaluate and improve the site. Comments are confidential and cannot be traced back to the sender.

Contact us
If you contact us by email to request any other information, Armstrong Medical Ltd will use the email address you provide to send a reply. This will not be used to send you any other kind of marketing information or information about our company’s services or partner organisations unless you request otherwise.

Telephone calls
Calls you make to Armstrong Medical Ltd may be recorded for security and monitoring purposes.

Links to third party sites
Armstrong Medical Ltd accepts no liability for the privacy practices or content of websites that may be linked to this site. This privacy statement applies solely to information collected by the site. Armstrong Medical Ltd provides these links to you only as a convenience and the inclusion of any link does not imply endorsement of the site by Armstrong Medical Ltd. You are responsible for viewing and abiding by the privacy statements and terms of use posted on any linked sites.

Opt in policy
Armstrong Medical Ltd invites you to express positive preference and “opt in”. By doing so you will receive information and contacts which the company believes may be of interest to you.

Changing or updating your data
Armstrong Medical Ltd gives you the following options for changing and updating information previously provided. Write to us by emailing [email protected].

Notification of changes
If at any point in time Armstrong Medical Ltd wishes to use information which comprises personal data, as defined in the Data Protection Act, 1998 for a purpose or purposes different from that stated at the time it was collected, Armstrong Medical Ltd will contact the data subjects and obtain their positive consent.

Your consent
By submitting your information you consent to the use of your personal information as set out in this policy.

Contacting Armstrong Medical Ltd
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact [email protected].

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Effective Date: 22-Aug-2023
Last Updated: 22-Aug-2023

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